Who We Are
Soteria Insight helps high‑risk and mission‑driven organizations understand what’s really happening inside their systems — and what to do about it. We combine deep safety‑culture expertise, outstanding facilitation, and incisive organizational listening to help leaders surface the truth, strengthen employee voice, and make intentional decisions that improve safety and performance.
Our name, Soteria, comes from the ancient Greek goddess of protection, clarity, and deliverance from harm. It reflects our belief that real organizational safety—psychological and operational—comes from seeing the truth, understanding the system, and making intentional choices to improve outcomes. Soteria Insight is about creating the conditions where people and organizations can work with honesty, courage, and a clear path forward.
How We Work
Our work is built on three core pillars that shape every conversation, workshop, and engagement. We tell the truth with frank compassion, make room for real connection, and examine organizational challenges with evidence-based strategies and systems-thinking. Together, these pillars create the conditions for real insight, honest dialogue, and meaningful, sustainable change.
Clarity
You get the truth you need to lead well.
We name what’s real. We surface the issues no one is naming, reveal the patterns driving your challenges, and give you the language and insight to address them directly.
You walk away knowing what’s actually happening inside your organization — and what to do next.
Humanity
Your people engage, participate, and grow.
We design for people, not abstractions. Our spaces are psychologically safe, energizing, and human—places where people can be honest, laugh, feel supported, and have honest conversations.
You unlock better thinking, stronger relationships on your team, and more organizational willingness to take on the real work of change.
Systems
You get solutions that actually work.
We examine structures, not just symptoms. Our work is grounded in evidence, research, and systems‑level thinking that reveals the patterns, incentives, and design choices shaping behavior.
You leave with evidence‑based actions, clearer decision‑making, and the capability to diagnose and improve your organization long after we’re gone.
Founder & Principal: Claire Young
Claire Young works at the intersection of safety leadership, organizational culture, and operational learning in high-risk environments.
She brings experience from both the regulatory and operator sides of safety systems, including work within the Federal Aviation Administration's Aviation Safety organization and in public transportation operations. Her experience spans safety culture development, leadership facilitation, workforce engagement, and organizational learning in complex operational environments.
Claire has designed and facilitated workshops attended by airline safety directors, maintenance leaders, pilots, safety professionals, and executive decision-makers responsible for managing risk in safety-critical systems.
Today she helps organizations uncover the gap between policy and practice, understand the realities shaping frontline decisions, and strengthen the conditions that support safer and more effective operations.
A Perspective from Both Sides of the System
Many consultants have spent their careers either inside operational organizations or within regulatory environments.
Soteria Insight brings perspective from both.
That experience helps us understand how safety expectations are created, how they are interpreted by organizations, and how they are ultimately experienced by frontline employees responsible for managing risk in real-world conditions.
This dual perspective often helps leaders identify disconnects that are difficult to see from within a single part of the system.
Representative Experience
Facilitated safety culture and leadership workshops for aviation professionals including airline safety directors, maintenance leaders, pilot captains, and safety managers.
Supported safety culture and organizational learning initiatives within the Federal Aviation Administration's Aviation Safety organization.
Worked within both regulatory and operational environments, providing perspective on how safety expectations, organizational systems, and frontline realities interact.
Designed and led workshops focused on psychological safety, Just Culture, leadership behavior, employee voice, and organizational learning.
Conducted organizational assessment, stakeholder engagement, and culture-focused improvement work in safety-critical environments.
Get in touch
For leaders looking to understand how everyday work and decisions are shaping safety outcomes, I welcome a conversation.