Who We Are
Soteria Insight helps leaders in high-risk and mission-driven organizations gain a clearer understanding of how work is actually performed and experienced, where risk may be emerging, and what those insights mean for safety and operational performance.
In complex environments, leaders often have extensive data, reporting systems, and compliance processes—but still lack visibility into the operational realities shaping outcomes.
We help organizations bridge that gap through structured organizational listening, leadership sensemaking, and facilitated conversations that connect workforce experience with executive decision-making.
Our work helps leaders see beyond formal systems, understand why current outcomes make sense, and make more informed decisions about safety, risk, and performance.
Why Soteria
Our name, Soteria, comes from the ancient Greek concept associated with protection and preservation from harm.
It reflects our belief that effective safety begins with understanding. Organizations cannot make informed decisions about what they cannot see clearly.
Soteria Insight exists to help leaders see systems more clearly, learn from operational reality, and make intentional decisions that strengthen safety and performance.
How We Work
Our work follows a simple principle: leaders make better decisions when they have greater visibility, deeper understanding, and alignment around action.
Visibility
We help leaders see what formal systems may not reveal.
We surface operational realities, patterns, and signals that are often difficult to detect through metrics alone.
Understanding
We help leaders interpret what they are seeing.
Through listening, analysis, and sensemaking, we connect workforce experience with the conditions shaping safety and performance.
Action
We help leaders translate understanding into better decisions.
We support alignment around priorities, tradeoffs, and practical steps forward.
Founder & Principal: Claire Young
Claire Young works at the intersection of safety leadership, organizational culture, and operational learning in high-risk environments.
She brings experience from both sides of safety systems: regulatory oversight through the Federal Aviation Administration's Aviation Safety organization and operational experience within public transportation. Her work has focused on safety culture, workforce engagement, organizational learning, and helping leaders better understand the conditions shaping safety and performance.
Today, Claire helps organizations close the gap between how work is designed and how it is actually performed and experienced, giving leaders greater visibility into the conditions shaping frontline decisions, emerging risk, and operational performance.
Speaking & Industry Engagement
Claire has facilitated and contributed to industry conversations on safety culture, organizational learning, leadership, and the conditions that shape safety-critical work.
FAA AVIATION SAFETY INFOSHARE · Kansas City · 2024
Safety Culture Workshop Facilitator · “Measuring Safety Culture and Developing a Change Plan”
IAAE NORTH AMERICA/EUROPE AIRPORT ISSUES CONFERENCE · Prague · 2026
Workforce 2035 Panelist · Soteria Insight Partners, LLC
A Perspective from Both Sides of the System
Many consultants have spent their careers either inside operational organizations or within regulatory environments.
Soteria Insight brings perspective from both.
That experience provides insight into how safety expectations are created, interpreted, and experienced across the system—from regulatory intent to operational reality.
This perspective helps leaders identify disconnects that are difficult to see from within a single part of the system.
Representative Experience
Soteria Insight's approach is informed by Claire's experience across regulatory, operational, and organizational environments.
Her experience includes:
Safety culture and leadership engagement
Designed and facilitated safety culture and leadership sessions for aviation professionals, including airline safety directors, maintenance leaders, pilots, safety managers, and executive decision-makers responsible for managing operational risk.Regulatory and safety systems experience
Supported safety culture, organizational learning, and improvement initiatives within the Federal Aviation Administration's Aviation Safety organization, gaining firsthand perspective on how safety expectations are developed, assessed, and communicated.Operational understanding
Applied safety culture and organizational learning principles within public transportation operations, providing insight into how safety systems interact with operational realities.Organizational listening and culture analysis
Conducted stakeholder engagement, organizational assessments, and culture-focused improvement work to help leaders understand communication patterns, reporting dynamics, and conditions influencing safety performance.Leadership facilitation and sensemaking
Designed and led conversations focused on psychological safety, Just Culture, employee voice, human factors, and organizational learning—helping leaders examine assumptions and align around practical action.
Get in touch
Our work is designed for leaders who recognize that better safety decisions begin with a better understanding of how their organization actually functions.
For leaders looking to understand how everyday work and decisions are shaping safety outcomes, I welcome a conversation.